IT Support Apprentice

S2S Group Ltd – Rotherham

Monday to Friday (8.00am-5.00pm)

Expected Duration: 17 months

Apprenticeship Level: Advanced Level 3 (A-level)

IT Support Apprentice Job Summary

As an S2S Group IT Support Apprentice you will be directly managed by the Technical Supervisor and will work alongside a team of IT Technicians and Technical Operatives in a busy warehouse environment in Manvers, Rotherham.

You’ll have a keen interest in IT and must be self-motivated, efficient and well organised with a great eye for detail. You’ll be IT literate and educated to at least GSCE Grade A-C level in both English and Maths.

Your duties will include administrative duties, stock management including the picking, packing and dispatching of stock and accessories, use of a software diagnostics package for the testing of IT assets and general warehouse duties.

You will learn how to process devices by completing internal testing procedures to ensure all assets are tested to the highest standard and are cleansed of data before being re-dispatched.

You will receive full in-house training in all company policies and procedures and in the use of the companies bespoke Software Packages. 

In addition, the apprentice will receive coaching, help, and support from our apprentice provider. Upon successful completion of the apprenticeship, the apprentice will achieve a Level 3 Information Communications Technician qualification, with the possibility of an on-going position at S2S Group.

IT Support Apprentice Key Responsibilities

  • Managing stock levels and ensuring you are being productive daily
  • Maintain records/logs of incoming and outgoing shipments including managing Excel spreadsheets
  • Stock control of IT assets and accessories
  • Manifesting of electronic devices into a bespoke tracking system
  • Diagnostics and troubleshooting
  • Using approved erasure software to wipe all sensitive information
  • Follow directions from the head technician and management
  • Ensure that you comply with all Health & Safety procedures and internal policies

IT Support Apprentice Key Skills & Knowledge:

  • Energetic and proactive with a positive, can-do and friendly personality
  • Ability to work in a fast paced, pressurised environment
  • Excellent problem-solving and communication skills
  • Outstanding organisational and time-management skills
  • Ability to manage large stock volumes to ensure all stock levels are 100% correct
  • Ability to use web-based software packages
  • Ability to use all Microsoft Applications including Excel and Access

All offers of employment are subject to satisfactory references and successful pre-employment clearance, which will require successful security, financial and credit clearance.

The company reserves the right to terminate employment should you not pass or maintain security clearances as required with the company in line with business needs.

About us

Location: S2S Group Ltd – Rotherham

Our mission is to protect our clients’ data and reputation at all costs by eliminating information security risks associated with data bearing IT assets.

E-waste is becoming the world’s fastest-growing waste stream with 40 million tonnes ending up in landfill each year. We believe we can change that statistic. Our IT Asset Recovery and Disposal services help businesses to securely and safely dispose of end-of-life tech, encouraging the move towards a more sustainable future.

Join a team of friendly, dedicated professionals who work hard to meet and exceed client expectations.

All offers of employment are subject to satisfactory references and successful pre-employment clearance, which will require successful security, financial and credit clearance.

The company reserves the right to terminate employment should you not pass or maintain security clearances as required with the company in line with business needs.


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