IT Support Technician Apprentice

Your duties will include administrative tasks, stock management including the picking, packing, and dispatching of stock and accessories, use of a software diagnostics package for the testing of IT assets and general warehousing duties.

Key information

  • Annual wage: £13,520.00
  • Working week: Monday to Friday (8.00am-5.00pm). Total hours per week: 40.0
  • Expected duration: 18 Months
  • Possible start date: 6 May 2024
  • Apprenticeship level: Advanced
    Level 3 (A level)
  • Reference number: VAC1000241421
  • Positions: 3 available
  • What you will do in your working day

    Technical Apprenticeship Key Responsibilities:

    • Managing stock levels and ensuring you are being productive daily.
    • Maintain records/logs of incoming and outgoing shipments including managing Excel.
    • Stock control of IT assets and accessories.
    • Manifesting of electronic devices into a bespoke tracking system.
    • Diagnostics and troubleshooting.
    • Using approved erasure software to wipe all sensitive information.
    • Follow directions from the head technician and management.
    • Ensure that you comply with all Health & Safety procedures and internal policies.
    • The training you will be getting

      Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

      Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

      Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:

      • Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
      • Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
      • Prioritise systems support tasks and monitor and maintaining system performance.
      • Maintain regulatory, legal and professional standards.
      • Support the information systems needs for your business.
      • What to expect at the end of your apprenticeship

        • The role offers long term security and the opportunity to progress into a permanent position.
        • Desired skills and personal qualities

          Organisation skills, Problem solving skills, Positive can-do attitude, Friendly, Fast-paced environment, Energetic, Time management skills, Microsoft Office applications, Excel and Access

          Qualifications

          GCSE or equivalent 5 GCSE’s including English and Maths (Grade A*-C/9-4 or equivalent)

          About the employer

          At S2S our mission is to protect our clients’ data and reputation at all costs by eliminating information security risks associated with data bearing IT assets. E-waste is becoming the world’s fastest-growing waste stream with 40 million tonnes ending up in landfill each year. We believe we can change that statistic. Our IT Asset Recovery and Disposal services help businesses to dispose of end-of-life tech securely and safely, encouraging the move towards a more sustainable future.

          Adjustments for experience

          You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:

          • Training
          • Qualifications, like an NVQ in a relevant field
          • Industry or sector experience
          • Contact

            Alfie Cook

            01133500333

            Apprenticeship standard

            Information communications technician Level 3 (A level)

            Demonstrating experience

            If your application is successful, you will have a chance to discuss your relevant prior learning or experience with your training provider and employer. You will all need to agree any adjustments to your training plan. You should be prepared to show your competence, and evidence of relevant qualifications