Office Lead

Are you eager to turn your passion for IT into a career? S2S Group has an exciting opportunity for a candidate to join its team in Manvers, Rotherham, as an Office Lead.

Key information

📍S2S Group Ltd – Rotherham

Working Week: Monday to Friday, 8am – 5pm

Possible Start Date: September 2026

Job Summary

The Office Lead will provide senior operational and people leadership across the office function, ensuring teams, customer accounts, and cross-functional priorities are coordinated effectively to support service delivery, business performance, and continuous improvement.

This role sits at the heart of the business, turning customer requirements and operational priorities into clear actions across the office function. The Office Lead will report directly to Rachel Hall, our Chief Operating Officer (COO), and will maintain visibility of workloads, service commitments, account activity, and team capacity to ensure work is prioritised effectively and issues are escalated or resolved promptly.

Through regular communication with internal stakeholders, the role supports consistent service delivery, informed decision-making, and practical improvements to office processes, reporting, and customer support.

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Key Accountabilities

Accountable for day-to-day office effectiveness, team performance, workload planning, operational administration standards, and customer account oversight.

Drives cross-functional alignment between Sales, Business Development, Logistics, Operations, Account Management, and senior leadership.

Contributes to business planning, operational reporting, recruitment, onboarding, training, and continuous improvement activity.

Leadership & People Management

Provide direct line management for the Operations Administration team and Account Managers.

Lead, motivate, coach, and develop team members to maximise performance and support career progression.

Conduct regular one-to-one meetings, performance reviews, and development planning.

Set clear objectives and performance expectations, ensuring accountability across both functions.

Manage workload allocation, resource planning, and team priorities.

Support recruitment, onboarding, training, and succession planning activities.

Foster a collaborative, customer-focused, and high-performing culture.

Manage employee relations, attendance, conduct, and performance matters in line with company policies.

Operational Leadership

Oversee the day-to-day operations of the office, ensuring efficient and effective business processes.

Maintain a thorough understanding of customer requirements, service commitments, and operational priorities.

Ensure the Operations Administration team provides accurate and timely administrative support to the business.

Monitor operational performance and identify opportunities for continuous improvement.

Develop and implement procedures that improve efficiency, consistency, and service quality.

Support business planning and operational reporting for senior management.

Customer & Account Management

Maintain oversight of customer accounts and service delivery across the business.

Support Account Managers in maintaining strong customer relationships and driving account retention and growth.

Ensure customer expectations are understood, communicated, and delivered across all departments.

Act as an escalation point for customer issues and service concerns.

Promote a proactive and customer-centric approach across the team.

Cross-Functional Collaboration

Act as the central point of coordination between Sales, Business Development, Logistics, Operations, Account Management, and senior leadership teams.

Build strong working relationships across departments to ensure alignment of priorities and objectives.

Facilitate the effective flow of information between teams and ensure all stakeholders remain informed of customer requirements and operational commitments.

Coordinate the transition and ongoing management of customer accounts from Business Development and Sales through to Account Management and Operations.

Work closely with the Logistics Manager and operational teams to ensure services are delivered efficiently and effectively.

Identify and resolve issues that impact collaboration, customer satisfaction, or operational performance.

Ensure departmental objectives remain aligned with wider company goals.

Measures of Success

Maintains effective workload planning, administrative accuracy, and timely operational support across the office function.

Improves service delivery through proactive issue resolution, clear communication, and consistent follow-up on customer and operational priorities.

Builds a capable, accountable, and high-performing team through clear objectives, coaching, performance management, and development planning.

Skills & Experience

Essential

Experience in office management, operations management, customer service, or account management leadership.

Proven experience leading and developing multi-functional teams.

Track record of fostering cross-departmental alignment to streamline workflows and eliminate operational silos.

Strong organisational and planning skills.

Excellent communication and stakeholder management abilities.

Strong problem-solving and decision-making capability.

Ability to manage multiple priorities in a fast-paced environment.

Customer-focused with strong commercial awareness.

Proficient in Microsoft Office and CRM systems.

Desirable

Experience within IT Asset Disposition (ITAD), logistics, recycling, or related industries.

Experience managing customer accounts and service delivery functions.

Knowledge of ERP tools, workflow automation platforms and operational management systems.

Key Competencies

Leadership & People Management

Customer Focus

Commercial Awareness

Communication & Influencing

Collaboration & Relationship Building

Operational Excellence

Problem Solving & Decision Making

Planning & Organisation

Accountability & Ownership

Continuous Improvement

About the employer

S2S Group is a leading IT Asset Disposal (ITAD) and data destruction specialist based in the UK. We help businesses securely and sustainably manage their end-of-life IT equipment. Our services include secure data erasure and destruction, device refurbishment, recycling, and bespoke IT lifecycle solutions. With a strong commitment to environmental responsibility, data security, and compliance, S2S Group ensures that all IT assets are processed to the highest industry standards.

We combine technical expertise with innovative software and sustainable practices, making us a trusted partner for organisations across various sectors. At S2S Group, we invest in people, providing training and development opportunities that support both individual and company growth.

Company Benefits

💰 Competitive salary

🩺 Medicash Health Cash Plan: Provides cashback towards everyday healthcare costs, including dental treatment, optical expenses, physiotherapy, specialist consultations, health screening and prescriptions, together with access to a Virtual GP service and a range of digital wellbeing benefits.

💪 Discounted gym memberships

🅿️ Free Parking

Any other Information

Pre-employment screening will be undertaken/DBS Clearance will be required.