FAQs: What customers need to know about the services that S2S Group offers.

The S2S Group site: S2S Group’s site is secure to the highest standards. The site can only be accessed by registered personnel and employees therefore not allowing unauthorised access. The site has 24/7 monitored CCTV.

Standards of security: In addition to the S2S Group secure site, services and processes are monitored and approved to the highest of industry standards, including ADISA, NPSA, and ISO 27001 certifications.

Frequently audited procedures and policies: S2S Group is frequently audited by industry bodies and holds over 16 licenses and certifications. Furthermore, all employees follow strict security procedures and policies meeting security requirements, ensuring the safety of others and IT assets onsite.

Asset Lifecycle Management refers to the recovery of value from corporate IT assets with S2S Group’s Asset Lifecycle Management services. Providing a circular, cost-effective solution for end-of-life tech.

Secure remarketing and reuse services not only help your business save costs on IT hardware but also ensure compliance with environmental and legal regulations.

Data Destruction and Sanitisation are services offered by S2S Group that mitigate the risk posed to IT assets. When it’s time to dispose of redundant data-bearing media, always opt for a Secure Data Erasure or Destruction process.

S2S Group eliminates reputational risks through its HMG IA Standard No.5 compliant data erasure, degaussing and physical shredding solutions, providing essential documents for your next audit.

Recycling and Disposal S2S Group uses the waste hierarchy model, promoting reuse before recycling – saving money by reusing current assets where possible and keeping items out of landfills. S2S Group recycles at a rate of 99.56%, achieved throughout Q1 of 2024. Where S2S Group recycles, the rate achieved is now over 99%, following a zero-waste, direct-to-landfill target.

Data Centre Services: Whether you are looking for certified audit trails, or require expert migration services, S2S Group can handle and protect data centre assets with the utmost care.

Technical Services: S2S Group has a full range of these services on offer including the imaging & deployment for desktops, laptops, tablets and servers.

S2S Group takes all categories of Waste Electrical Electronic Equipment (WEEE) and IT equipment including industrial and consumer batteries. S2S Group, however, cannot accept and is not permitted to handle any item containing asbestos or radioactive substances such as Ionisation Chamber Smoke Detectors. In addition, S2S Group are unable to accept Solar Panels at our sites.

If you have specific questions regarding a collection and the items you have requiring processing, please get in touch with S2S Group here.

To maintain the highest possible standards of security and service, S2S Group does not provide free collections. It is not possible to deliver our exceptional level of service and maintain the vast suite of certifications while not charging for services.

However, S2S Group can offer rebates on equipment that can be refurbished and resold. In addition, rebates can be offered on high-grade materials such as PCBs. All work is quoted on a case-by-case basis depending on the equipment type and service level required.

In short, yes certificates are available to all customers and can be both viewed and downloaded here. If required S2S Group can provide customers with bespoke accreditation packs for ease. If you require a specific copy of the certification or are interested in certification packs please contact Customer Support here.

Upon completion of work, all customers will receive PDF certification as standard. This certification includes the following:

Asset tracking is the method of manifesting assets using a unique identifier such as a serial or asset number. This is essential to customers who require the ability to trace each of their unique assets. As part of S2S Group’s services, asset type, make, and model will be recorded, with all the information reported back to you the customer via auditable documentation.

Asset tagging using S2S Group’s award-winning Trakk-IT software. Customers have the option to have their assets physically and uniquely tagged to allow for tracking throughout the IT Asset management process.

S2S Group works within Service Level Agreements (SLAs) that are agreed upon with the customer at the contract stage. S2S Group’s standard SLA is 30 days, post-collection of equipment. Although if required services can be offered within as little as a 5-day turnaround.

Contact S2S Group for more information on the services and levels of service that you require. Our expert team are happy to advise on the most appropriate service levels based on your unique needs.

ADISA is a UKAS-accredited independent certification body based in the UK. ADISA are able to award multiple certifications Including certification to Standard 8.0. This standard is a UK GDPR Certification Scheme, with the distinct advantage of being formally recognised by the UK Information Commissioner (ICO).

By using an ADISA Standard 8.0 certified company, to dispose of your unwanted assets, you are ensuring your business complies with UK GDPR. All services that S2S Group offers are compliant with the ADISA Standard 8.0 and therefore comply with UK GDPR legislation.

If you require further information regarding UK GDPR compliance and the ADISA Standard 8.0 please contact our specialist customer support team.

DIAL Ratings have been created by ADISA to assist organisations to quickly and simply evaluate the risk to their company should there be a data breach. As the risk increases, S2S Group need to implement more measures and provide a higher level of service to mitigate this risk.

A DIAL rating is created by you the customer to evaluate your own exposure to risk, this allows for any service to be tailored to your bespoke requirements.

You can complete your DIAL rating here, alternatively, if you require advice through the process the S2S Group expert team can help consult on the correct measures for you.

Recycling covers both the reuse and recycling of equipment. For reuse, assets are tested, data erased, and resold. The materials that are separated and segregated by S2S Group are then distributed to a secondary recycler who will process the materials into new products.

Destruction is the process of destroying equipment and materials, usually via industrial-grade shredders which securely and safely destroy all data contained within electronic devices. After destruction, materials are sent for smelting, refining, or even incineration for energy generation.